100% satisfaction guarantee

All Love Collections has a 100% satisfaction guarantee. Please contact our office within 3 days of receipt to ensure a prompt exchange or refund. If you (or your gift recipient) are not completely delighted with the quality or condition of a delivered product, we will unconditionally replace the product(s), or offer a full refund or credit – whichever YOU prefer. Please contact our customer service department immediately if there is a problem with your order. We do make it right! 

Returns / Refund Policy:

If a product arrives damaged or with items missing, please notify us within within 3 days of receipt of order. We would be happy to send you a replacement as soon as possible. Perishable and fragile products can’t be returned. These products are covered by our guarantee and will be replaced if they arrive damaged.

Return Policy for Free Shipping Items

For items that shipped for free, our shipping costs will be deducted from your refund.

Payment By Credit Card

we charge our customer’s credit card at the time the order is placed. Unless the order specifically requests a Delayed Delivery Date, all orders are shipped within 1 business day. Customers placing Delayed Delivery Date orders may, at their discretion, elect to submit their orders using Contact Customer instead of Pay By Credit Card. Orders submitted as Contact Customer will be charged when the order is shipped.

We accept MasterCard, Visa, American Express, and Discover.

Shipping Information

We use Fedex, UPS and USPS for all shipments. Shipping charges are calculated on a per- product basis directly from our own discounted Fedex, UPS and USPS rates. We ship most of our products from Pasadena, California and our gift baskets are available for shipment anywhere in the continental U.S. (Alaska, and Hawaii by phone order only).

During peak periods (the week immediately preceding Valentine’s Day, Mother’s Day, Father’s Day, and Christmas) orders may not ship until the Business Day, regardless of what time the order is placed. Please call us if you have concerns. Business Days are defined as Monday through Friday and do not include Saturday, Sunday, or most public Holidays

 

Address Corrections:

You are responsible for providing an accurate and complete shipping address including:

Recipient Name(s) 
Company Name (if applicable) 
Street Number and Street Name 
Floor, Suite, or Apartment Number (if applicable) 
Accurate zip code

Please check your shipping information very carefully. If Fedex, USPS applies address correction charges to your delivery as a result of you furnishing erroneous information, these charges will be billed to your credit card.

Delivery Options:

Shipping rates vary by gift basket due to size and weight. You will be given the choice and cost of all available shipping methods during check out.

One day Delivery ($25.00)

We hand-deliver by courier to Cities within 10 miles from Pasadena (including Los Angeles) California. Weekend delivery may be arranged by phone. If you need to arrange special Holiday or Weekend delivery please call us (also call to arrange same day)

Toll Free: 1-800- 778-294

Please check your shipping information very carefully. If the carrier applies Address Correction charges to your delivery as a result of you furnishing erroneous shipping information, these charges will be billed to your credit card.